Common Questions
Yes, this quote includes travel, petrol costs, labour, equipment and GST. In most cases tolls are covered, however, depending on the location and distance there may be discretional toll charges added to your final invoice.
The rate may change if you add additional items or services to the job requirements.
Yes, in some cases this is actually recommended or required. For larger jobs we would recommend an additional offsider or team to get the job done faster and jobs that have heavy items such as an upright piano or pool table will require at least 3 removalists.
Unfortunately I am unable to tell you how long the job will take as there are many variables associated with your move such as travel, your contents and specifics around your premises such as stairs/lifts and parking.
However, we have a high functioning and high performing team that complete these jobs with the highest level of care and in the fastest way possible so you should not have anything to worry about.
We require deposits for both hourly rate and fixed price jobs, however the amount does differ between the job types.
If your move is on an hourly rate, we will require a 1 hour deposit to lock in a truck for your move. The remainder will be charged on the day of your job, after it has been completed.
If your move is a fixed price, we require a 50% deposit to be paid in order to allocate your team and truck to your job. The remaining balance will need to be paid prior to your move date.
Yes! We do, our premiums are based on a micro percentage of the total value of your contents. Our insurance specialist Arianne, will be able to assist you with a quote for insurance, would you like to get her in contact with you?
Yes! We do! Simply forward us the email quote sent to you by the other removalist company and we will look into it. If the quote is cheaper than ours, we will beat it.
Please bear in mind that we only price match with other AFRA accredited removal companies, AFRA stands for the Australian Furniture Removalist Association, it is exclusively for top tier, high performing removalist companies which is why we can only price match with those companies.
We don't charge any extra for stairs or long walkways, but you should allow for a little more time to navigate large items up or down stairs.
After the 2 hour minimum, you will be charged in 30 minute increments. For example, if your job takes 2 hours and 15 minutes, you will be billed for 2 hours and 30 minutes.
With 1 business day notice, simply call our team to schedule a time/date to access your storage module. Module access is subject to availability as we have limited space in our warehouse and we may have a high number of customers wanting to access modules on the same day.
Holloway Storage Centre
Building C, 60 Perry St Matraville NSW 2036 (appointment only)
Sydney
- Monday to Friday - 7am to 4pm.
- Saturday - 7am to 12pm.
- Sunday - Closed.
Holloway Storage Centre
27 Allen st, Wolli Creek NSW 2205
Melbourne
- Monday to Friday - 8am to 4pm.
- Saturday - 8am to 12pm.
- Sunday - Closed.
I am really sorry about your experience, this is not the usual standard of service we provide here. I am going to create a ticket for our Support Manager to look into this for you and discuss a resolution. Keely is the best person to handle these types of situations, you are in the best hands with her and can expect a response from her within 2 business days.
I am going to create a ticket for our Support Manager to look into this for you and discuss a resolution. Keely is the best person to handle these types of situations, you are in the best hands with her and can expect a response from her within 2 business days.
As per the industry standard, our moves are covered by standard public liability insurance as well as transit insurance for up to $100,000.
However, being an AFRA accredited removal and storage service we do have the ability to provide you with comprehensive insurance against accidental loss and damage, would you like me to provide you with a quote now?
No, but as an AFRA accredited company, we do have the ability to quote and issue comprehensive insurance policies to cover your contents during their time in storage with us.
Yes, removals have a 2 hour minimum charge, pre-packing and unpacking jobs have a 3 hour minimum charge and storage has a 1 month minimum charge.
Unfortunately this would not be covered if you do not have comprehensive insurance or have not declared specific items in your insurance policy. However, we can provide you with a quote for comprehensive coverage against this.
We do offer different levels of insurance such as restricted coverage or full coverage. These are tailored based on your preferences, needs and specific items. However, it is best to discuss these specifications with Arianne as she is the best person to speak to.
This covers any third party damage to your items or our truck such as fire, theft, flooding, or third party causes to the truck rolling over during transit.
We have a 48 hour cancellation/reschedule policy and require you to contact us over the phone during our business days between Monday to Saturday. If you cancel or reschedule with less than 24 hours notice you will be charged a 2 hour labour penalty based on the hourly rate quoted for your move.