Insurance for Removals & Storage

When planning a move, ensuring your belongings are adequately protected is crucial

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4.8 stars from 1,064 reviews

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What is the cost of additional insurance?

Use our insurance calculator below to estimate the cost of additional insurance for your move. Simply enter the level of cover you require, the value of your goods, and if you are moving locally or interstate.

Cover Details

1. Choose your level of cover Compare

Full

Plus

$

Minimum $20,000

3. Interstate
4. Storage

Transit insurance only covers your items in storage for a maximum of 30 days. If you require additional cover beyond 30 days, please add in the storage extension below.

Insurance Estimate


Why Consider Additional Insurance?

Greater peace of mind

Basic or full cover insurance provides certainty. Even if the unexpected happens—such as fire, theft, or water damage—your policy covers your items, regardless of who is at fault.

Protection against accidents

The process of moving involves road travel with its own hazards, like potholes, sudden stops, or other drivers. Even with our careful packing and secure transport, your goods are at higher risk in transit.

Protect fragile items

Many household items, such as flat-pack furniture and modern TVs, aren’t designed to withstand the rigors of moving. Basic or full cover insurance helps protect against these vulnerabilities.

Compare insurance options

Full Cover
Blanket cover for all your items.
Essentials
Public Liability:Included
Goods in Transit:Included
Workers Compensation:Included
Specify Items:No need to list all items
Cover
Accidental Damage:
Collision:
Fire, Explosion, Lightning or Flood:
Storage Extension Available:
Policy Holder:You own the policy
Replacement value:Repair or replacement
Plus Cover
Cover for individual items.
Essentials
Public Liability:Included
Goods in Transit:Included
Workers Compensation:Included
Specify Items:Required to list each item
Cover
Accidental Damage:
Collision:
Fire, Explosion, Lightning or Flood:
Storage Extension Available:
Policy Holder:You own the policy
Replacement value:Repair or replacement
Basic Cover
Included in all Holloway moves.
Essentials
Public Liability:Included
Goods in Transit:Included
Workers Compensation:Included
Specify Items:
Cover
Accidental Damage:
Collision:
Fire, Explosion, Lightning or Flood:
Storage Extension Available:
Policy Holder:Holloway
Replacement value:Market or depreciated
QBEAFRACowden Insurance Brokers

Our Standard Insurance Coverage

At Holloway, we take great care in every move. However, unexpected incidents can occur and as a reputable removalist, we have the following insurance coverage:

Public Liability Insurance:
Covers costs related to bodily injury or damage to third-party property caused by our team. For instance, if we accidentally scratch the floors of your new home, this policy will cover the damage.

Goods in Transit Insurance:
As a business we have our own insurance that covers loss or damage to your property during transport if it’s caused by our negligence. For example, if we mishandle your belongings while loading or unloading, you’re covered.

However, our insurance does not cover damage to your goods unless it results from our proven negligence. For example, if our truck is rear-ended while stopped at a traffic light, and your belongings are damaged, it’s unlikely our insurer would find us at fault.

Workers Compensation Insurance:
Protects our employees in case of injury while working on your move.

Insurance FAQs

Even with the most professional and experienced removalists, accidents can happen. So, if you are planning a move, it is recommended you do consider Home Contents in Transit Insurance. Even if you have Home and Contents insurance you may not be covered to the same extent or, you may not be covered at all.

Just like any other type of insurance, Home Contents in Transit Insurance means you are insuring against the risk of an unforeseen event occurring during your relocation that can have an impact on your household contents and personal belongings.

Our insurance covers negligence on our part, such as if we scratch the floors of your home. Additional insurance is recommended if you have valuable items or fragile belongings that require extra protection during the move.

Purchasing additional insurance will provide you with peace of mind and financial protection in the event of an unforeseen event occurring during your relocation, whether its due to the removalist or not.

The policy covers your belongings for up to 30 days in storage during transit. If you require storage for longer than 30 days, you can request a storage extension when you purchase your policy.

Yes. Exclusions include electrical or mechanical failure, ordinary wear and tear, pre-existing damage, mould, rust, and loss of items like cash, jewellery, or pets.

It is important to read the Product Disclosure Statement (PDS) to understand the full list of exclusions.

If we are responsible for losing or damaging your property during uplift, delivery or whilst storing your goods.

For example, if our truck was stationary at traffic lights and was hit in the rear by another driver damaging your goods, we are unlikely to be considered negligent for this damage.

Our removalists take care and use precautionary measures to ensure that your contents arrive safely but if your contents have to sit in their truck overnight or in storage for a long period of time, things can happen that are out of the removalists control.

If you can recall the type of goods you were moving through an inventory list prior to the move, we can assist with such unexplained losses occurring. We can provide you with an inventory checklist or ask your removalist who should be able help you arrange this.

If you wish to make a claim under your insurance policy, we can send you a claim form immediately.

Once you return this to our office, we can get this lodged to a dedicated claims team at QBE Insurance, who will contact you to work through the claim and documents you require.

Home and Contents Insurance varies across the board and it is not always the case that your policy will cover damages that occur to your household contents and belongings during relocation. Some insurers may offer optional extras to cover you for transit or storage, but it may not be sufficient. It is best that you review your policy details or contact your insurer to see if you are covered.

Yes, you can cancel your policy before the removal begins. After the transit starts, the policy cannot be canceled.

4.8 stars from 3,587+ reviews

Here's what our customers say...

Google logo

4.8 stars from 1,064 reviews

Product Review logo

4.8 stars from 1,385 reviews

Facebook logo

4.8 stars from 1,138 reviews

Jen White

about 22 hours ago

Julie Valdez of Holloway was professional and dealt with our problem immediately. She was in constant contact and was able to resolve the situation in the minimum time possible. The issue itself is another story and nothing to do with Julie, who represents Holloway very well.

Julianne Pascoe

1 day ago

We had a good experience with Holloway Removals and Storage. The removalists worked exceptionally hard, never complaining despite having to ferry our belongings up a long battle-axe driveway. There was a mix-up with the truck size and storage units on delivery, but the team went out of their way to sort it out quickly. John at the warehouse was especially helpful and flexible when we needed to access our stored items. Overall, their service was professional and reliable, and we’d happily recommend them.

Leila Z.

2 days ago

Team DND amazing recommend them great guys great help 5stars

Papasita

7 days ago

Holloway Removals did a terrific job, but their customer service could use some improvement in communication skills.

Paul M.

7 days ago

Paul and Mauricio are absolute legends. Used Paul multiple times and always recommend him If you need to move and want it done right ask for Paul and Mauricio to do your job. Absolute legends!

Rebbie W.

8 days ago

leandro and Joseph, were amazing quick and efficient. very friendly and very careful. hoghly recommend

Jo Byron

9 days ago

I’ve used Holloway three times and each time I’ve received excellent service, from the initial enquiry to watching the truck leave after unloading my belongings. Most recently, the Baldino team from Holloway moved me, and each one of the team were exceptional. Lovely guys, really knowledgeable about the most efficient and safe way to do things, and obliging at every turn. Holloway are the only people I will recommend in the future. Thank you to all those in the admin and organising teams, and to Pedro and his colleagues who did the heavy lifting, much appreciated.

Sarma

10 days ago

Highly recommend team DnD and Holloway removals. Hoolio and his team were highly professional, great communicators, hard working and made a very stressful time much more pleasant. Would definitely use them again and recommend team DnD for any move.

AO

10 days ago

Absolutely brilliant, punctual, professional and thorough. Highly recommend in every way!

Joanne

11 days ago

DND were a terrific team, polite efficient and very careful work and would definitely use them again and recommend them highly.

Thomas Verlaet

11 days ago

Paul and Mauricio did a great job moving our office furniture & equipment. Efficient and friendly team!

Kirsty James

11 days ago

Paul and Mauricio were fantastic. They relocated our office furniture and boxes. Fantastic job guys! I will use this company again

DAVID S

13 days ago

Great, fast service. Second time I’ve used Holloway and I’m pleased again. The two Removalists Bruno Grusmao and Gustavo, were excellent to deal with too!