Insurance for Removals & Storage

When planning a move, ensuring your belongings are adequately protected is crucial. Please call us for more information.

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Why Consider Additional Insurance?

Greater peace of mind

Basic or full cover insurance provides certainty. Even if the unexpected happens—such as fire, theft, or water damage—your policy covers your items, regardless of who is at fault.

Protection against accidents

The process of moving involves road travel with its own hazards, like potholes, sudden stops, or other drivers. Even with our careful packing and secure transport, your goods are at higher risk in transit.

Protect fragile items

Many household items, such as flat-pack furniture and modern TVs, aren’t designed to withstand the rigors of moving. Basic or full cover insurance helps protect against these vulnerabilities.

Compare insurance options

Full Cover
Blanket cover for all your items.
Essentials
Public Liability:Included
Goods in Transit:Included
Workers Compensation:Included
Specify Items:No need to list all items
Cover
Accidental Damage:
Collision:
Fire, Explosion, Lightning or Flood:
Storage Extension Available:
Policy Holder:You own the policy
Replacement value:Repair or replacement
Plus Cover
Cover for individual items.
Essentials
Public Liability:Included
Goods in Transit:Included
Workers Compensation:Included
Specify Items:Required to list each item
Cover
Accidental Damage:
Collision:
Fire, Explosion, Lightning or Flood:
Storage Extension Available:
Policy Holder:You own the policy
Replacement value:Repair or replacement
Basic Cover
Included in all Holloway moves.
Essentials
Public Liability:Included
Goods in Transit:Included
Workers Compensation:Included
Specify Items:
Cover
Accidental Damage:
Collision:
Fire, Explosion, Lightning or Flood:
Storage Extension Available:
Policy Holder:Holloway
Replacement value:Market or depreciated
QBEAFRACowden Insurance Brokers

Our Standard Insurance Coverage

At Holloway, we take great care in every move. However, unexpected incidents can occur and as a reputable removalist, we have the following insurance coverage:

Public Liability Insurance:
Covers costs related to bodily injury or damage to third-party property caused by our team. For instance, if we accidentally scratch the floors of your new home, this policy will cover the damage.

Goods in Transit Insurance:
As a business we have our own insurance that covers loss or damage to your property during transport if it’s caused by our negligence. For example, if we mishandle your belongings while loading or unloading, you’re covered.

However, our insurance does not cover damage to your goods unless it results from our proven negligence. For example, if our truck is rear-ended while stopped at a traffic light, and your belongings are damaged, it’s unlikely our insurer would find us at fault.

Workers Compensation Insurance:
Protects our employees in case of injury while working on your move.

Insurance FAQs

Even with the most professional and experienced removalists, accidents can happen. So, if you are planning a move, it is recommended you do consider Home Contents in Transit Insurance. Even if you have Home and Contents insurance you may not be covered to the same extent or, you may not be covered at all.

Just like any other type of insurance, Home Contents in Transit Insurance means you are insuring against the risk of an unforeseen event occurring during your relocation that can have an impact on your household contents and personal belongings.

Our insurance covers negligence on our part, such as if we scratch the floors of your home. Additional insurance is recommended if you have valuable items or fragile belongings that require extra protection during the move.

Purchasing additional insurance will provide you with peace of mind and financial protection in the event of an unforeseen event occurring during your relocation, whether its due to the removalist or not.

The policy covers your belongings for up to 30 days in storage during transit. If you require storage for longer than 30 days, you can request a storage extension when you purchase your policy.

Yes. Exclusions include electrical or mechanical failure, ordinary wear and tear, pre-existing damage, mould, rust, and loss of items like cash, jewellery, or pets.

It is important to read the Product Disclosure Statement (PDS) to understand the full list of exclusions.

If we are responsible for losing or damaging your property during uplift, delivery or whilst storing your goods.

For example, if our truck was stationary at traffic lights and was hit in the rear by another driver damaging your goods, we are unlikely to be considered negligent for this damage.

Our removalists take care and use precautionary measures to ensure that your contents arrive safely but if your contents have to sit in their truck overnight or in storage for a long period of time, things can happen that are out of the removalists control.

If you can recall the type of goods you were moving through an inventory list prior to the move, we can assist with such unexplained losses occurring. We can provide you with an inventory checklist or ask your removalist who should be able help you arrange this.

If you wish to make a claim under your insurance policy, we can send you a claim form immediately.

Once you return this to our office, we can get this lodged to a dedicated claims team at QBE Insurance, who will contact you to work through the claim and documents you require.

Home and Contents Insurance varies across the board and it is not always the case that your policy will cover damages that occur to your household contents and belongings during relocation. Some insurers may offer optional extras to cover you for transit or storage, but it may not be sufficient. It is best that you review your policy details or contact your insurer to see if you are covered.

Yes, you can cancel your policy before the removal begins. After the transit starts, the policy cannot be canceled.

4.8 stars from 5527+ reviews

Here's what our customers say...

Google logo

4.8 stars from 1,064 reviews

Product Review logo

4.8 stars from 1,385 reviews

Facebook logo

4.8 stars from 1,138 reviews

Emma Carlon

1 day ago

Ben and his team were absolutely fantastic. They were all very cheerful, and smashed out my one person move in 2.5 hours!! Very happy with the service.

Jeremy Parsons

6 days ago

Helpful staff for nearly a decade. Holloways and previously Metrobox cared for my removals and storage for many years so I'm really grateful to them. On the phone, they are always helpful but other communications sometimes get mangled and sadly prices have recently increased

Nick Vickers

7 days ago

Wellington and Wesley did a brilliant job. Polite, punctual and efficient

Nathan Short

9 days ago

Thank you Wellington and Wesley for helping me move. Friendly and efficient. Obrigado!

Mell Mell

10 days ago

We had the best experience with this team of removalists! Matty, Pedro, Caio, Rodrigo, and Gabriel were absolutely fantastic — professional, efficient, and so careful with all of our belongings. They wrapped everything with great care, planned their time perfectly, and made the whole moving process stress-free. They were patient and kind, even when I kept changing my mind about which room things should go in — nothing was ever too much trouble. We couldn’t have asked for a better team to help us move into our new home. Highly recommend them!

Chris J

10 days ago

Awesome work from Wellington and Wesley

febaug4

10 days ago

A big big thank you to Holloway Removals and Storage. Had a fantastic experience with 2 very professional guys Vinnie and Thiago. They were extremely efficient and took great care in the removal and packing of our household contents. Will have no hesitation in recommending Holloways.

Victoria Brigden

11 days ago

Wellington and Wesley did a good job, arrived early and worked efficiently using a small inner-west laneway well.

Ms Manda

13 days ago

My experience with Holloway Removals was fabulous from start to finish. Booking the move with Christie was smooth and stress free, Christie was friendly, informative, and kept me updated every step of the way with excellent communication. The move itself was from a 1 bedroom apartment to a storage unit an hour away, and everything went perfectly. Bruno and Wagner were my movers, and they were absolutely outstanding, friendly, efficient, and incredibly careful with all my belongings. They even dismantled my bed for me, which was a huge help! The whole process was fast, professional, and made what could have been a stressful day feel so easy. I can highly recommend Holloway Removals and will definitely use them again in the future. Thanks again to the whole team!

Info Germinalpress

13 days ago

Dealt with John May at Holloway’s Woolli Creek depot. Cheeky, fun and incredibly helpful, John is a legend. He was quick, extremely practical and helped me and my friend retrieve some heavy and quite challenging items. I even got my ute wedged between two wooden containers - you guessed it, John sorted it in less than a minute. Besides John (who I can’t rate highly enough), the other depot guys were first rate, considerate and eager to help. Well done Holloway - you’ve employed guys like John and the rest of the team and you should be damn lucky to have them!

Amber Creak

14 days ago

Wellington and Wesley are fantastic They are very good removalists They assembled our bed And connected our washing machine too Number One

Kristle Brown

14 days ago

Wellington and Wesley - efficient and friendly!

Stephen McL

16 days ago

The boys from Hollaways were brilliant. Yossi and Vinnie. Fast efficient strong charming careful and a total pleasure to deal with! Only took 20 minutes to clear our pre packed furniture and belongings from a 3 bedroom house. No fuss, no hassle, no dramas. And nice guys to boot. Fantastic experience!