What to Look For in an Interstate Removalist

Moving interstate can be extremely exciting and comes with a lot of firsts. To make this happen, you will more than likely need the services of a professional removalist. In this article we discuss our top tips on what to look for in an interstate removalist.
Holloway interstate truck

Planning an interstate relocation can be a daunting task, but choosing the right removalist can make all the difference. With plenty of options available, it’s essential to know what to look for in an interstate removalist to ensure you have a smooth and hassle-free relocation experience. In this article, we’ll explore the key factors to consider when selecting an interstate removalist, helping you make an informed decision for your upcoming move.

1. Experience and Expertise

When researching interstate removalists, consider their experience and expertise in handling long-distance moves. Look for companies with a proven track record of successfully executing interstate relocations as well as size of operations. Experience and size often translates to efficiency, reliability, and a better understanding of the challenges associated with interstate relocations.

2. Licensing and Insurance

When choosing an interstate removalist, make sure that they are AFRA (Australia Furniture Removals Association) accredited. This ensures that they are professionally trained. AFRA accredited removalists are also audited to ensure they have all relevant policies and procedures in place. They are also able to offer any additional insurance that you may require, meaning you can rest easy knowing they will do a great job.

Expert tip – Contact your home and contents provider to see if they can cover your goods enroute.

3. Range of Services

Moving house is more than just moving your goods from A. to B. Often you’ll need multiple services to make your move easier, especially for interstate moves. When choosing a removalist, make sure to assess the range of services offered.

Some important services you should consider are; packing & unpacking services, storage needs, vehicle transportation and insurance.

Expert tip – Consider your time frames as well as the distances involved when it comes to choosing the services you need. You can often save yourself a lot of money, stress and heart-ache by having professionals do the hard work for you, so you can concentrate on continuing to work and focusing on making your new place your home.

4. Transparent Pricing

Transparency in pricing is incredibly important when choosing an interstate removalist. Request detailed quotes from multiple companies and look for a fixed price where possible, meaning you can rest easy knowing your price won’t change rain hail or shine. You should also inquire about any additional fees or surcharges that may apply as some companies don’t make these obvious. It is also worth being aware of overly low quotes, which may indicate hidden costs or poor service quality. We recommend you opt for a good value removalist that provides transparent and upfront pricing information.

Expert tip – Oftentimes, the things you want to transport interstate may increase or decrease. Make sure you ask what the additional charges or savings would be for either option, so you can budget accordingly.

5. Customer Reviews and Testimonials

Take the time to read customer reviews and testimonials for interstate removalists you’re considering. Feedback from past clients can provide valuable insights into the quality of service, reliability, and overall customer satisfaction. Look for removalists with consistently positive reviews and a strong reputation in the industry.

Expert tip – Make sure you use a brick and mortar removalist, rather than someone that just owns a truck running interstate as a brick and mortar company will have more security and be more reliable.

6. Communication and Customer Service

Communication is key during the moving process, especially for interstate relocations. Choose a removalist that prioritises clear and timely communication, keeping you informed every step of the way. Assess their responsiveness to inquiries and the level of support provided to address any concerns or issues that may arise prior to you making the booking.

Expert tip – If the company doesn’t respond to your enquiry for a quote within a reasonable time frame, consider looking for another provider. More often than not the service you receive before relocating is a good indicator as to what you can expect during the relocation.

7. Transportation Methods

There are many methods available for interstate relocations, including road, rail, backload services and VIP. Consider what the best option is for you and your needs/budget.

Generally road, rail and VIP services will offer you greater flexibility with dates, whereas with a backload service (which is a shared service), you will have to work in with the truck’s schedule.

We generally recommend going with a rail service for full home relocations as this is a more cost effective solution that suits most people’s needs.

Expert tip – When obtaining quotes, ensure the provider can work in with your dates and requirements.

8. Additional Transport Requirements

When obtaining quotes for your relocation, be sure to ask for a price to relocate your vehicles, pets, caravans and boats.

Expert tip – Have your vehicle make, model and rego handy as they will need this to provide you with accurate pricing.


Selecting the right interstate removalist is a critical decision that can significantly impact the success of your relocation. By considering factors such as experience, licensing, additional services, pricing, customer feedback, communication, and resources, you can confidently choose a removalist that meets your needs and provides a seamless transition to your new destination. Keep these essential considerations in mind as you embark on your journey to find the perfect interstate removalist for your upcoming relocation.

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